Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through our website or directly from you.
Please read this Privacy Policy carefully.
By providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.
If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Website or any products and services offered on it.
- Type of personal information collected
- We collect personal information that is reasonably required in order to conduct business with you.
- The personal information collected will include information you directly give us through some of the following means:
- are provided this in person;
- register your details for our newsletter;
- when you contact us;
- in administrating and performing any contracts with service providers;
- when administrating any of our services;
- when you interact with us or other representatives, for example, via online chat, emails, telephone calls, letter, or face-to-face meetings;
- when you interact with us on social media, such as liking our posts, commenting on our posts or private messaging us on our social media;
- when you register an account on our website; and
- any method that transmits any form of communication to our servers.
- The personal information that we collect may include, but is not limited to:
- your name;
- your contact details (postal and email);
- phone numbers;
- your payment details;
- historical purchases; and
- other personal information that we collect in the course of you using our services.
- We may also collect personal information from third-party sources and platforms (including data validation services, authentication service providers, social networking sites, online marketing and segmentation providers and ad targeting companies). If your personal information is collected from third parties, we will notify you and provide you with details relating to the personal information collected and the manner in which it was collected. We will also ensure that we are permitted to receive the information. If we are permitted to receive the information, we will handle it pursuant to the relevant privacy principles. If we determine that we are not permitted to receive the information, we will, as soon as practicable, destroy the information or ensure that it is de-identified
- We may collect information about a third party during the course of you using our services.
- When you use the website, we may also collect the following information:
- your computer’s operating system;
- your computer’s browser type and capabilities;
- your computer’s Internet Protocol (IP) address and geolocation;
- web pages visited, including how you were referred to each web page;
- web page usage statistics, including the time spent on each web page; and
- any other information as reasonably required to improve our services to you.
- We may use “cookies” to store your preferences, record session information and collect information on how you visit and access the website and newsletters allowing us to improve our services and provide you with a better overall experience.
- How we store your personal information and keep it safe
- We are committed to ensuring that the information you provide is secure and, as a general rule, we only process personal information for purposes that would be considered relevant and reasonably in the circumstances.
- We store information by way of electronic record keeping methods in secure databases (including trusted third party storage providers). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
- We maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
- We take steps to destroy or de-identify information that we no longer require.
- Collection and use of personal information
- We collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping and for marketing. We will not disclose your personal information to any third parties, including any members of the preferred partner network listed on our website.
- We will not use or disclose your personal information for any other purpose unless we believe that you would reasonably expect this to occur, you have consented to such use or disclosure, or the use or disclosure is otherwise required or permitted by law,
- We may also disclose personal information to third parties such as our suppliers, contractors, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act. If we disclose information to a third party, we generally require the third party to protect your information to the same extent that we do
- Disclosure of personal information to overseas recipients
Whilst we will not deliberately disclose your personal information to overseas recipients, from time to time we may engage service providers located outside of Australia to provide services to us (e.g. cloud-based storage provider), which may involve your personal information being transferred or shared to locations outside of Australia.
- Pseudonyms and anonymity
We provide you with the opportunity of remaining anonymous or using a pseudonym in your dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.
- Access to and correction of personal information
- You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). We are required to identify your identity prior to complying with your request. An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).
- If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
- Complaints about breach
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our privacy officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
- Unsubscribe
- We may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.
- If you opt-out of receiving marketing material from us, we may still contact you in relation to our ongoing relationship with you.
- Changes
We reserve the rights to change the terms of this Privacy Policy from time to time, without notice to you. For an up-to-date copy of our Privacy Policy, please refer to our website.
For any questions, concerns, or complaints about this Privacy Policy, or how we handle your personal information, please contact us at:
23 North
Email: sales@23north.com.au
